By Paula Moreira
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Extra info for Ace the IT Interview , 2nd Ed.
Techies tend to stay with what works and doesn’t work about their products. They leave the features and benefits to the marketers. Consider this chapter a quick lesson in how to market the most important product of your career—you! STAND OUT! Hiring managers are human. Their hiring choices are a reflection of themselves. They are looking for candidates who will demonstrate their ability to hire high-quality team players who will not only get the job done but will proactively contribute to the success of the overall department.
Com (876)555-1212 PROFILE Extensive experience with LAN installation, network reconfiguration, connectivity, network security, and Internet and software/hardware configuration Track record for implementing, optimizing, and maintaining high-performance and highavailability network systems Proven ability to lead and motivate teams in order to maximize levels of productivity Excellent communicator, with experience working at client sites to facilitate project implementations, support, and training Exposed to diverse internal and external technical environments, recognized for ability to manage multiple tasks simultaneously Creative, analytical thinker with demonstrated ability to troubleshoot problems, determine strategies to resolve issues, and consistently implement effective solutions Microsoft Certified Desktop Support Technician (MCDST) TECHNICAL SKILLS Hardware: IBM, Dell, Gateway, Toshiba, Notebooks, Compaq Printers HP, Epson, Okidata, Toshiba Peripherals Tape Backups, Memory, Modems, Motherboards, Network Cards, PCMCIA, I/O devices, Networks Hubs, Routers, Cabling, 10/l00Base-T Platforms: Windows 95, 98, NT, 2000, XP, Macintosh, Citrix, Terminal Server, RedHat Linux Software: Microsoft Office (Access, Excel, FrontPage, Outlook, Outlook Express, PowerPoint, Project, Publisher, Visio, Word), Netscape, Adobe Illustrator, Lotus Notes Databases: SQL Server, Lotus Notes, MS Access Tools: Remedy Call Tracking Application, Asset Insight (Inventory Management), DameWare Utilities PROFESSIONAL EXPERIENCE Help Desk Support Team Leader GE Capital ITS, Kansas City, Kansas 4/2004–Present Managed 18 agents supporting 20,000 employees.
But if there is a phone number listed, put your fingers to work. STAND OUT! IT organizations are always recruiting, particularly for helpdesk employees and developers. Even if an organization does not appear to have a current ad on a job board or a newspaper, checking in with them for opportunities is a good idea. An unsolicited résumé and application landed me my first position with Novell as a technical instructor. 41 42 PART II What to Do Before the Interview Uncovering Hiring Needs More often than not, the job of your dreams will not have a posting on Monster or CareerBuilder.